Shipping policy
Order processing
Once you complete your purchase, you'll receive a confirmation email with all your order details. From that moment, our team will start preparing it so it can leave our logistics centre as soon as possible.
When your order has been shipped, you'll receive a second email with your tracking number, so you can check the status and location of your parcel at any time.
Preparation times
- Orders are prepared within 1–2 business days.
- Orders placed at weekends or on public holidays will be processed on the next business day.
- Orders placed after 1:00 pm will be processed and shipped on the next business day.
- Delivery times are approximate.
- During busy periods — Black Friday, Christmas, collection launches or special campaigns — delivery times may be slightly longer.
At SACH ATELIER we always work to offer the best possible service. However, in rare cases and for reasons beyond our control, an order may be cancelled. If this happens, we'll let you know within 24 business hours and issue a full refund to the payment method you used.
Free shipping
| Zone | Free shipping on orders over |
|---|---|
| Mainland Spain | €90 |
| Balearic Islands, Canary Islands, Ceuta and Melilla | €200 |
| Europe | €200 |
| United Kingdom | €410 (approx. £350) |
| International | €300 |
Shipping rates
Mainland Spain
| Shipping type | Delivery time | Cost |
|---|---|---|
| Standard | 24–48 h | €3.90 |
| Express | — | €6.90 |
Both options are free on orders over €90.
Balearic Islands, Canary Islands, Ceuta and Melilla
Free shipping on orders over €200.
| Zone | Cost |
|---|---|
| Balearic Islands | €8 |
| Canary Islands | €44 |
| Ceuta and Melilla | €43 |
Delivery may take an extra 5–7 business days.
For shipments to the Canary Islands, we need your ID number (DNI) for orders over €150. The order will be held until we receive it. You can add it at checkout or send it to info@sachatelier.com.
Europe
Free shipping on orders over €200.
Express delivery time: 3–5 business days.
| Country or zone | Cost |
|---|---|
| Portugal | €4.50 |
| Portugal — islands | €18.50 |
| Germany | €6 |
| France | €6.50 |
| Netherlands | €6.50 |
| Italy | €7 |
| Belgium | €7.50 |
| Ireland | €12.50 |
| Switzerland | €18 |
| EU Zone 2 | €12.50 |
| EU Zone 3 | €23 |
EU Zone 2: Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Luxembourg, Malta, Slovakia, Slovenia and Sweden.
EU Zone 3: Austria, Bulgaria, Estonia, Hungary, Latvia, Poland and Romania.
Shipping to Switzerland does not include customs duties.
United Kingdom
| Item | Details |
|---|---|
| Express shipping | €12.60 |
| Free shipping | Orders over €410 (approx. £350) |
| Delivery time | 3–5 business days |
Shipping includes customs duties.
The amount in pounds is approximate: the exact equivalent is calculated at the exchange rate in effect at the time of purchase.
International
Free shipping on orders over €300.
Delivery time: 5–9 business days from dispatch.
We recommend checking your country's import regulations to avoid unexpected charges.
All international shipments require an ID or passport number to avoid customs issues.
| Zone | Cost |
|---|---|
| United States | €20 |
| Zone A — Norway and rest of Europe | €23 |
| Zone B | €28.50 |
| Zone C | €28.50 |
| Zone D | €23.50 |
| Zone E — Australia and New Zealand | €39 |
| Israel and Ukraine | €64 |
Free shipping does not apply to Israel and Ukraine.
Important information
Cancellations
Orders cannot be cancelled once placed. However, you can return your order once you receive it by following our Returns Policy.
Change of address
Once your order has left our logistics centre, we can no longer change the delivery address or redirect the parcel. It is then in the hands of the courier, and we no longer have control over its route.
If you need to change your delivery details, you'll need to wait for the first delivery attempt. From then on, you can arrange a new address, an alternative date or a pick-up point directly with the courier, following the instructions in the delivery notice or the tracking email you'll receive.
That's why we recommend carefully checking your address and contact details before completing your purchase.
Claims period
If your order shows as delivered but you haven't received it, you have 15 calendar days from the delivery date to make a claim. After this period, we cannot accept responsibility.
Courier
We reserve the right to choose or change the courier company to ensure the best possible service.
Incorrect or incomplete addresses
It is the customer's responsibility to check their details before confirming the order. SACH ATELIER is not responsible for delays or losses caused by errors in the address.
If the parcel is returned to our atelier, the cost of re-sending it will be charged to the customer.
Recipient not available
The courier will make several delivery attempts. If delivery cannot be completed, the parcel may be left at a pick-up point or returned to the atelier.
If this happens, the customer will need to pay for the new shipment.
Damaged or lost parcels
If your order arrives damaged or you don't receive it within the estimated time, please contact us as soon as possible. We'll handle the issue with the courier.
Customs
Any customs duties, taxes or fees are always the customer's responsibility and must be paid on delivery.
These amounts are not included in the product price or the shipping cost.
Orders shipped to the United Kingdom and the United States should not incur customs charges, although this may vary depending on local regulations.
If you live outside the European Union, your order may be subject to local taxes. These are managed by each country's customs authorities.
For Mexico and the United States, the recipient's ID number must be provided.
If an order is returned due to the recipient being unavailable, an incorrect address or refusal to pay customs charges, shipping costs will not be refunded.
If the customer decides not to pay the customs charges, the order will be returned and refunded minus the costs incurred by the refusal.