You will receive all the tracking information for your order by email.

We will notify you when your order is ready, when it is shipped and when it is delivered.

If there is any issue with the address, we will also contact you by email so you can update it.

Within 30 days of receipt , you can exchange or return your purchase.

Exchanges or returns will only be accepted when the item is in perfect condition, with the tag and in its original packaging.

To make your exchange or return , access the exchange and return portal at the following link.

You'll need to add your order number and the email address you used to make the purchase.

All products that appear on the website as SOLD OUT will be replenished in the coming days.

Those who are no longer on the web will not return.

Click on the " Notify me when available " button and you will receive an email when we restock the product. You will be the first to know when it is back in stock before we announce it on our social networks.

Don't miss out on your favorite piece!

At SACH, we begin preparing your order as soon as it's confirmed so it reaches you as quickly as possible.

Therefore, it is not always possible to make changes or cancellations once the purchase has been completed .

If you need to change any details, you can email us immediately at info@sachatelier.com with your order information.

We'll be happy to help, although we can't guarantee changes if the order has already been processed.

*We are not responsible for shipments that leave our facilities with errors in the shipping address or for any delays once the order has left our facilities.

We do not have sizes. All our products can be adjusted to all sizes.

The chokers, necklaces and belts have an extendable chain and the bracelets and rings are moldable so you can adapt them to your size.

Orders are processed within 1-2 business days . Orders placed on weekends or holidays will be processed the next business day. Orders placed after 12:00 p.m. will be processed and shipped the following business day. Please note that delivery times are approximate.

Peninsula and Portugal; 24/48 h

Europe : Express 2/3 days, Standard 5-7 days.

International shipping : 5/10 business days

* We are not responsible for any delays caused by courier companies.

* In some cases, shipments to countries outside the European Union may incur additional fees and taxes, which will be the buyer's responsibility.

Peninsula: on orders over €90

European Union: on orders over €200

International: on orders over €300

If you're located outside the European Union, please note that your order may be subject to customs duties and taxes imposed by your country's authorities.

These fees are not included in the purchase price or shipping costs and must be paid by the person receiving the order.

We ship from Spain with all the care in the world, but each country has its own import regulations. Therefore, upon receiving your order, you may have to pay an additional fee to receive your package. These charges are separate from shipping costs and are managed directly by local customs authorities.