Returns & Exchanges

Within 30 days from the date of receipt, you can exchange or return your purchase.

The exchange or return will only be accepted when the item is in perfect condition, with the label and in the original packaging.

To make your exchange or return, access the exchange and returns portal at the following link. You must add your order number and the email with which you made the purchase.

CHANGES are FREE . RETURN shipping costs will be deducted from the refund.


You can also return your order for free at any of the "The Love Room" Stores.

  • C/ Camino del Cura, 10, 28109 Alcobendas, Madrid..
  • C/ Baja de la Iglesia, 18, 28023, Madrid.